Terms of Use

Welcome to Orion Agency.

By accessing, browsing, registering, or using any feature of Orion Agency (the "Platform"), you confirm that you have read, understood, and fully agree to these Terms of Use, the Privacy Policy, and any documents incorporated by reference.

If you do not agree with any provision, you must not use the Platform.

Orion Agency is a SaaS platform designed to help traffic managers, marketing agencies, advertisers, and businesses analyze, monitor, organize, and optimize advertising campaigns.

The Platform may include:

• Centralized campaign metrics
• Dashboards and reports
• AI-powered recommendations
• Automated learnings
• Performance alerts
• Change history
• Client and ad account management
• Marketing platform integrations
• Automation and future features

To use Orion Agency, you declare that:

• You have legal capacity to contract
• You are at least 18 years old
• You act on your own behalf or are authorized to represent a legal entity
• You will provide true, complete, and up-to-date information
• You will not use the platform for unlawful purposes

Certain features may require account creation.

You are fully responsible for protecting your credentials, keeping your password confidential, not sharing access improperly, ensuring accurate information, and updating data when needed.

Orion Agency is not liable for losses caused by credential sharing or security failures attributable to the user.

The Platform may offer free plans, paid plans, monthly or annual subscriptions, corporate plans, and separately billed add-ons.

Available features may vary by plan. Orion Agency may create, change, remove, or replace plans and features at any time.

Payments may be processed by specialized third parties.

By subscribing to a paid plan, you agree that charges will follow the selected plan, applicable taxes may be added when required by law, and non-payment may result in suspension or cancellation.

You are responsible for keeping billing information up to date.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period.

You may cancel renewal before the next charge.

Cancellation prevents future charges but does not refund already billed periods, except when required by applicable law.

If a free trial is offered, Orion Agency may limit features, integrations, or processing volume.

After the trial, access may end or convert to a paid plan according to the conditions presented to you.

Orion Agency may integrate with external services including Meta Ads, Google Ads, Google Analytics, Google Tag Manager, TikTok Ads, LinkedIn Ads, Pinterest Ads, Shopify, WooCommerce, and future integrations.

By connecting an external account, you declare that you are authorized to grant the required access.

You may revoke permissions directly on integrated platforms or in Orion Agency settings.

Orion Agency uses AI to generate recommendations, learnings, alerts, optimization suggestions, automated analyses, and performance insights.

Recommendations are informational only. Orion Agency does not guarantee ad approval, revenue growth, sales growth, ROAS improvement, CPA reduction, profit growth, or specific marketing outcomes.

All operational decisions remain solely your responsibility.

You agree to use the platform only for lawful purposes and in compliance with applicable law.

• Manage your own campaigns
• Manage authorized client campaigns
• Use analytics for decision-making
• Export data made available by the platform

You may not use the platform unlawfully, attempt unauthorized access, share credentials improperly, reverse engineer, copy features, overload infrastructure, or violate third-party rights.

Violations may result in immediate suspension or termination.

• Unlawful use
• Unauthorized access attempts
• Improper credential sharing
• Reverse engineering or copying features
• Using bots to overload infrastructure
• Interfering with services or violating third-party rights

You retain ownership of data entered or connected to the platform.

By using Orion Agency, you authorize processing of such data solely to provide contracted services.

Orion Agency does not claim ownership of campaign data, metrics, or user content.

All rights related to Orion Agency belong to its respective owners, including brand, trade name, logo, interface, layout, source code, algorithms, AI features, documentation, and institutional materials.

Nothing in these Terms grants you intellectual property rights over the Platform.

Orion Agency will use commercially reasonable efforts to keep services available.

However, it does not guarantee uninterrupted operation, absence of failures, permanent availability of external integrations, or continuous availability of third-party APIs.

Scheduled or emergency maintenance may occur without prior notice.

Certain features depend on third-party services.

Orion Agency is not responsible for changes by Meta, Google, or other providers, API changes, external account suspensions, third-party limitations, or external service outages.

You remain subject to those platforms' terms and policies.

To the maximum extent permitted by law, Orion Agency is not liable for lost profits, lost revenue, lost business opportunities, lost clients, decisions based on AI recommendations, third-party failures, integrated platform unavailability, or ad account suspensions.

Total liability, when applicable, is limited to amounts paid by you in the 12 months before the event giving rise to the claim.

Orion Agency may suspend or terminate accounts that violate these Terms, abuse the platform, pose security risks, are delinquent, or are used for unlawful activity.

Suspension or termination may occur without prior notice when necessary to protect the platform, users, or third parties.

Orion Agency may update these Terms periodically to reflect legal changes, new features, new integrations, or operational changes.

Updated versions will be published on the official website.

Continued use after publication constitutes acceptance of the new Terms.

These Terms are governed by the laws of Brazil, including the Civil Code, Consumer Defense Code, and LGPD (Law No. 13,709/2018).

Parties will seek amicable resolution of disputes arising from use of the platform.

If amicable resolution is not possible, venue is the courts of Novo Hamburgo, Rio Grande do Sul, Brazil, except where consumer or data-subject protections require otherwise.

Questions, requests, or complaints regarding these Terms may be sent through official channels:

Support: support@orionagency.com.br

Privacy & LGPD: support@orionagency.com.br

Sales: support@orionagency.com.br

If any clause is deemed invalid, illegal, or unenforceable, the remaining provisions remain valid and effective.

Orion Agency's tolerance of any breach does not constitute a waiver of rights.

These Terms constitute the entire agreement between you and Orion Agency regarding use of the platform.